Condorferries Reviews

Despite them stating in their terms and conditions that there were designated smoking areas on board. I am currently facing a four hour journey with no designated area available. This is false advertising and I won't therefore use this company again.

Excellent Service from Condor.
Travelled a couple of times already this year via the Commodore Clipper from Guernsey to Portsmouth return. Firstly - book the cabins - they are clean and very useful. Secondly - book the extra to go into the private lounge. Complimentary (OK, you have already paid for them...) snacks, newspapers, water, hot and cold drinks. The food on this service is excellent - I can definitely recommend the fish and chips. Don't believe all the negative reports on this site - yes, Condor has problems but it is often out of their administration's fault. Don't forget the majority of the staff are paid a pittance as well. They do a tremendous job under trying conditions, and whingeing passengers do not help!

This mob are never on time.
Cars are of secondary importance
The freight is king.
Rude uninterested staff and eye watering prices combine to make your holiday a nightmare.

Booked ferry online got to end of booking there was a error in the payment page so done it again same again on the payment page error so no booking was made it was for £380.00 each booking
There was no confirmation from Condor about the booking
After looking at my bank 3 day later condor had taken both payments
Phoned condor was told they would refund one of the £380.00 but the second payment there is a cancellation fee of £90 this is not right it was condor Webb site that was not working by the way the Condor Ferries Webb page is run by a third party do not use with your bank cards
Everyone please be carry full using Condor Webb page they do not take the responsibility for anything

Stuck on this ship that left late and has been hanging around in Guernsey apparently waiting for someone as they don’t want to leave people behind??! Who is this person or people. Boris Johnson and his entourage??? Also never called out that we could see the dog and by the end of this saga he will have been stuck in a cage for about eight to ten hours. Rubbish service.

Very sad to see the bad reviews on here. We found the whole process faultless. Well organised and friendly on shore and pleasant and clean on board. Very accommodating of a dog travelling too. Would use again.

The booking website has been down for 2 days and counting. Pay 4 Quid to book by phone, IT have been informed but the IT system cannot bypass the 4 Quid excess. I pity the poor people in CS. Do the management know they are not taking bookings, or do they not care ?

Been trying to book a ferry to jersey online, but their website will not accept my mobile number. Have tried leading with 44 as well as 07 but to no avail. Having read the reviews on here I will now be flying, as it also looks as though they may charge my Landrover at "freight" rate without prior notice. An appalling company that makes P&O look respectable.

We travelled on the day they decided to beam their new satellite internet service around the ship. This totally overpowers any land based signals. Crew were warned to turn their devices to aeroplane mode by the Captain but they failed to warn passengers.£40 later I received a warning on my phone. I complained at the information desk and five minutes later they announced to one and all, over the tannoy, that people should switch their phones off/ disable roaming. Customer service appalling via email

Do not attempt to travel to Jersey in a Land Rover Discovery with an a lot of luggage or will be forced to go as Freight costing an extra £559. Letter of complaint written on 18th January has still not been answered.

I booked a trip to Portsmouth from Jersey found out a day later I was in for an endoscopy at the same time and tried to contact them the next day but they had shut at 4 pm.
I then contacted them the day after and was told cancellation even with 35 days notice was a hefty £90!! cancellation fee. A modern Merciless unscrupulous group of pirates this company has proved to be with a shocking cancellation policy. They should really be reported to the fair trade authorities for what Is clearly daylight robbery.

I will not be using their service or recommending them in the future. In today's world cancellations are inevitable and money is tight and even with covid restrictions ongoing, this company needs to adjust to accommodate the customer's needs. Looking at other comments on here there seems to be a lot going wrong with this company and ripping off customers like me for £90 is not going to help this business in the long term. Jersey Resident.

My short break in Guernsey in Nov 21 was ruined by 3 cancelled boats. As I arrived on the Friday I got a message cancelling the return trip on the Monday and moving me to Sunday. That was cancelled the next day, and the next replacement boat was also cancelled a few hours later. No other boat was available for a week. I ended up flying back and leaving my car, which I then had to arrange to ship as freight myself. I lost a day of my 3 day break and spent the whole trip trying to work out how to get home. This is the third trip in a row which has had one or both legs cancelled, even pre-covid. The reasons given did not add up (eg 'bad weather' when that boat was still able to travel from St Malo to Jersey and Poole, and a 'technical fault' predicted for Sunday when the boat was still running on Saturday) so it is impossible to predict when they will run. It's very sad but I can no longer use this ferry company when I have been using this route for over 50 years.

Appalled at this company, they cancelled our tickets to Jersey and connections to Guernsey in July -21, after long email trail they issued refund, however my return from Guernsey to Bournemouth was not refunded as this was seperate booking.... logic I would have had to use the original booking to get to the islands to use the inbound return tickets - right?
No refund , ok move the tickets to Nov -21 and my daughter gets COVID so now i need to move them or loose them.

Customer service via Direct Ferries says Condor not willing to offer move or refund as they did not cancel the original tickets.... but they cancelled the outbound so how could I use the inbound .

utter shame of company, thieves making money from Corona, stay away

AVOID and fly! Terrible experience. Received email Thursday evening advising our crossing on Sunday 31st likely to be affected due to weather (fair enough) and we were invited to amend our booking. We spent hours and I mean HOURS trying to reach condor by phone, web chat and email. No response so we went down to the port to find there was no office any more. We eventually found the foot passenger check in desk and explained our plight alongside many other angry customers experiencing exactly the same nightmare. Met with a firm “no can do. We can’t amend bookings here and we can’t contact our booking office either and we can’t give any other number than the 0345 number”. So basically go away and console yourselves with wasting even more time and expense booking hotel accommodation which you don’t know how long you’ll need for and enjoy the prospect of your hefty phone bill. Do condor earn revenue for the 0345 number? Why not rub a little more salt in the wound condor? Come on all you other disgruntled passengers. Don’t let condor get away with this. Leave honest reviews and lobby Guernsey Tourism to break the “don’t care” monopoly Condor ferries currently enjoy.

Awful customer service, constant emails saying they've changed my booking - I know sea conditions vary, but updating my sailing multiple times 1, 2 & 3 months away from the sailing date - no thought about the customer experience whatsoever. Can't get hold of anyone and their live 'chat' makes you wait for 20mins+ to speak to someone. Its a shame they've got a captured market - get a grip condor!